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Frequently asked questions


How can I contact you if I have any further questions?

You can contact us at any time by using our contact form on the website, or by sending an e-mail to

An online chat is also available under the small bubble on the bottom right. If we're not online, you can still write to us and we'll get back to you as soon as possible!

Which payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express) as well as payments via PayPal, Shop pay and Google pay.

What should I do if an item I want to buy is out of stock?

If an item is out of stock, you can join our waiting list to be informed as soon as it becomes available again. You can also contact us for information on the planned restocking.

I have a gift card or promotional code. How do I apply it?

At the end of your order, at checkout, there's a “Promotional code” box where you can enter your gift card number or promotional code.


What are the delivery times?

Delivery times vary according to your delivery address. In general, orders are dispatched within 1 to 3 working days, and delivery times vary by carrier.

Do you offer international shipping?

We only ship to Canada.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation e-mail containing a tracking number. You can use this number to track your package in real time until delivery.

Can I return an item if I'm not satisfied?

Your satisfaction is important to us. That's why, if you wish, unused merchandise can be returned up to 30 days after receipt if you are not completely satisfied.

Please see our returns and refunds policy for more information.

Carte-cadeau Bac & Panier - Bac & Panier

Buy local!


The ideal gift to make a person's daily life easier by allowing them to choose the products they need!

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